Cancellation policy

Cancellation policy

Some items in the store may be offered as a subscription, a pre-order, or a try before you buy. This cancellation policy explains how to change or cancel a purchase of that kind.

Subscriptions. Buying a subscription means goods are delivered repeatedly, on the term and frequency you choose.
Your payment details are held securely, and unless you choose to pay in advance you are charged for each of these deliveries. Some subscriptions may renew automatically at the end of a term.
If you do not want a subscription to renew, you can cancel it. You can cancel or change a subscription at any time.
Your order confirmation email contains a link to your order, and you can manage the subscription from there. For details on returns and refunds, please see the refund policy.

Pre-orders. Buying a pre-order means buying a product that is not yet in stock, is out of stock, or will become available shortly.
Payment may not be collected at checkout, or a partial deposit may be collected and the payment method saved, with the full or remaining payment fulfilled and charged at a future date.
A partly paid pre-order that has not yet been fulfilled can be cancelled. Once an order has been fulfilled it cannot be cancelled, but a full or partial refund can be requested.
For details on returns and refunds, please see the refund policy.